Follow the process outlined below to transfer InsightCM data and configuration to a new server:
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Stop the InsightCM and InsightCM MongoDB services.
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Locate the database and data directories on disk and transfer them to the new server. These are the default locations on disk:
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Database Directory: C:\ProgramData\Cutsforth\InsightCM\MongoDB
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Data Directory: C:\ProgramData\Cutsforth\InsightCM\Files
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Install the version of InsightCM that was previously used on the old server. Be sure to select the correct database and data directories if the default locations are not being used.
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To upgrade to a newer version of InsightCM, Cutsforth recommends first installing the previously used version of InsightCM to ensure successful data transfer. After confirming the new server is functioning properly, an upgrade to a newer version can be performed.
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Configure the server’s transceiver settings (see steps below) and reconnect all devices by selecting Connection » Reset Connection from the Devices page.
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Additional configuration may still be required to connect to historian, enable SSL connections, and integrate with Windows Active Directory. See Configuring InsightCM for more information.
Identify the server machine so your devices can locate the server.
Complete the following steps to configure the device transceiver settings so that the device can reliably communicate with InsightCM Server.
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Click the Navigation menu (
) and select Options.
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Navigate to the Server Settings section and select Transceiver.
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Click Alternate IP Addresses to view all possible addresses for your server.
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Determine what to use as your hostname.
Static IP address
If your server has a static IP address or you don't expect your server IP address to change, copy the IP address to use as the hostname.
Fully qualified server name
If you are using a DNS server on your network and you expect your server IP address to change, copy the fully qualified server name to use as the hostname. The server name dynamically links to the server IP address even if the IP address changes. However, using the server name is less reliable than using the IP address. Only use this option in cases where using the IP address is impractical.
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Paste the address or name into the Hostname field.
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Uncheck the Use IP Address checkbox if you want the transceiver to use the address that you specified in the Hostname field rather than the default IP address. When you save the server settings, the Transceiver value automatically updates to match the Hostname value.
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Click OK to restart InsightCM Server and apply the change.
After you save the new server settings, reset the device connection to get the device to send the updated connection information files to the server.
Submit your questions or requests using the Support Ticket Submission form.