Issue Details
Performing a factory reset on the MON-10467 is necessary to resolve communication issues between the device and its gateway. This procedure deletes the device's stored password and gateway bonding information, which is also required if the MON-10467 needs to be paired to a new gateway.
Prerequisites
1/4 in. socket or 6 mm flat-blade screwdriver
A DC power source (19 V DC to 30 V DC)
Table of Contents
MON-10467 (AC) – Reset Password and Gateway Bonding
MON-10467 (DC) – Reset Password and Gateway Bonding
Instructions/Solution
About the Reset Button
The MON-10467 has a physical reset button used to delete the stored password and gateway bonding information from the device. On the MON-10467 (Battery), the reset button can also be used to restart the device. The MON-10467 (AC) and MON-10467 (DC) can be restarted simply by cycling power to the device.
Restarting the device retains the stored password and gateway bonding information. Deleting the stored password and gateway bonding information resets the device to its default password.
Only delete the stored password and gateway bonding information if the device password has been lost, or if the device needs to be paired to a new gateway.
MON-10467 (AC) – Reset Password and Gateway Bonding
1. Turn off external power to the device and completely remove power.
2. Loosen the four captive screws on the device door using a 1/4 in. socket or 6 mm flat-blade screwdriver.
3. Connect the device to a powered-off DC power source (19 V DC to 30 V DC).
4. Press and hold the reset button.
5. Turn on the DC power source while continuing to hold the reset button.
6. Release the reset button.
7. Disconnect the device from the DC power source.
8. Apply the AC power source.
9. Close the door and tighten the four captive screws to 1.3 N·m (11.5 lb·in.).
MON-10467 (DC) – Reset Password and Gateway Bonding
1. Turn off external power to the device and completely remove power.
2. Loosen the four captive screws on the device door using a 1/4 in. socket or 6 mm flat-blade screwdriver.
3. Slowly open the device door.
4. Press and hold the reset button.
5. Apply DC power while continuing to hold the reset button.
6. Release the reset button.
7. Close the door and tighten the four captive screws to 1.3 N·m (11.5 lb·in.).
Outcome
The device returns to its default password, is unpaired from its previous gateway, and is ready to be reconfigured and re-paired with a gateway.
Additional Information
Only delete the stored password and gateway bonding information if the device password has been lost or the device needs to be paired to a new gateway. This resets the device to its default password and unpairs it from its current gateway, requiring you to reconfigure the device in InsightCM afterward.
Do you need more help?
Submit your questions or requests using the Support Ticket Submission form.