How to Export InsightCM Device Log Files – Cutsforth Support

Issue Details

There is an issue with a device from InsightCM and the device log files are needed.

Software Version	Hardware
InsightCM 3.7 to InsightCM 3.11.	All NI devices for InsightCM, for example: NI-cRIO-9055 (e.g., EMI-9055, CMS-9055) NI-cRIO-9058 (e.g., CMS-9058, EMI-9058) NI-cRIO-9042 (e.g., GFM-9042, MMS-9042) NI-cRIO-9047 (e.g., Air Gap-9047, CMS-9047, EMI-9047) NI-cRIO-9041 (e.g., EMI-9041, GFM-9041) NI-cRIO-9065 (e.g., CMS-9065, EMSA-9065) NI-cRIO-9068 (e.g., CMS-9068, EMSA-9068) IC-3120 (e.g., IR-3120) NI-CVS-1458 (e.g., IR-1458)

Navigate to the device configuration page
Select a device
Action menu >> Import/Export >> Export device log files (if it is for a support ticket we recommend downloading all files to send to the Cutsforth support team)
- Debug Log
- Reboot Log
- Backlog Files Log
- Wireless Battery Log (if a NI wireless device)

Submit your questions or requests using the Support Ticket Submission form.

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