cRIO Error in Device Configuration Page

Issue Details

A CompactRIO (cRIO) device displays a Config Status: Error on the Device Configuration page in InsightCM. This issue can occur if a deployment is initiated and the cRIO is disconnected before the process completes.

 

Solution / Procedure

This error may be caused by multiple conditions. Follow the steps below to resolve the issue.

Option 1: Retry the Deployment

1. Reconnect the cRIO.
2. Retry the deployment.
3. Verify that the Config Status updates correctly.

If the error persists, continue with Option 2.

 

Option 2: Purge the System Management Service (SMS) Database

Important: This procedure clears the System Management Service (SMS) database. Any images listed under Navigation Menu > Utilities > Package Manager must be re-uploaded after completing this process.

1. Navigate to C:\Program Files\National Instruments\Shared\SMS

2. Create a backup of the SMS database by running:

   nismsutil.exe --backup <path_and_file_name>

3. Purge the database by running: 

   nismsutil.exe --purgeData

4. Restart the InsightCM and MongoDB services.
    

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