Issue Details
After upgrading InsightCM, devices may show online transitions but eventually go offline and stop acquiring data. This behavior is typically observed shortly after the upgrade is completed.
Solution / Resolution
Verify the following items to restore data acquisition.
1. Verify the Application Version
The application version installed on the device must match the upgraded InsightCM version.
Follow these steps:
1. Go to Device Configuration
2. Select the Software tab
3. Select the device showing the behavior
4. Click Update Application
2. Verify the Firmware Version on the Device
If the InsightCM version is later than 3.12.0, cRIO devices must run firmware version 25.5.
To upgrade the firmware:
1. Install cRIO drivers on the server
2. Request the firmware file from the Cutsforth Support Team
3. Launch NI MAX
4. Go to Remote Systems
5. Select the cRIO device and click Update Firmware in the System Settings tab
6. Select the firmware file provided by Support
7. Begin the update process
For additional details, refer to the official National Instruments documentation:
https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000YHd9CAG&l=es-CR (External Link)
3. Reset the Device Connection
After completing the steps above:
1. Go to InsightCM → Device Configuration
2. Click the Action Menu
3. Select Connection → Reset Connection
4. Wait a few minutes
The device should begin acquiring data normally during the day.
Do you need more help?
Submit your questions or requests using the Support Ticket Submission form.