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InsightCM Application Fails to Launch or Services Not Running

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Issue Details

The InsightCM web application fails to launch and displays errors related to dependent services. When this occurs, InsightCM stops acquiring new data. One or more required Windows services are stopped or fail to start, preventing normal application operation. 

Solution

InsightCM relies on multiple co‑services to operate correctly. These services are managed by different executables depending on the installed InsightCM version.
If any co‑service fails to start, the main InsightCM service will also fail.
 

Step 1: Verify Windows Services

  1. Press Win + R, type services.msc, and press Enter.
  2. Locate the InsightCM service.
  3. Review the status of the InsightCM service and its dependent services.
  4. Identify any services that are Stopped.
  5. Attempt to start each stopped service manually.
  6. Record any error messages shown during startup.

Step 2: Command‑Line Diagnostics (If Services Fail to Start)

InsightCM 3.12.1 and Older (ServiceManagerApp)

  1. Stop the InsightCM service if it is running.
  2. Open Command Prompt as Administrator.

  3. Run:

    "C:\Program Files\Cutsforth\InsightCM\ServiceManagerApp"
  4. Review the console output.
  5. Identify which co‑service fails to start and record any reported errors.
 

InsightCM 26.0 (InsightCMService)

  1. Stop the InsightCM service if it is running.
  2. Open Command Prompt as Administrator.

  3. Run:

    "C:\Program Files\Cutsforth\InsightCM\InsightCMService\InsightCMService.exe"
  4. Monitor the console output for exceptions during co‑service initialization.
 

Note: Co-service names are visible in ServiceManagerApp output (v3.12.1 and older) but are not listed in InsightCMService output (v26.0). In v26.0, rely on exception details to pinpoint the failing service.

1.1.png
Image 1 – Example output from a healthy system

 

1.2.png
Image 2 – Example showing RabbitMQ not running

 

Additional Information

If all services start successfully from the command line but:
  • The InsightCM web application still fails to launch, or
  • InsightCM does not acquire new data,
Escalate the issue and include:
  • Full command‑line console output
  • InsightCM logs
  • Windows Application and System event logs

Do you need more help?

Submit your questions or requests using the Support Ticket Submission form.

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