When attempting to load data in the Trend Graph within the Data Viewer, the system displays the following error message:
“Request to load data from server timed out. The system might be busy. Try operation again later. If problem persists, contact Cutsforth Support.”
Solution / Resolution
Increase the WCF timeout values on the InsightCM server by performing the following steps:
1. On the InsightCM server, open a command prompt, navigate to
c:\Program Files\Cutsforth\InsightCMand export the current WCF timeout configuration using InsightCMConsole:
InsightCMConsole.exe exportconfig -k WcfTimeout -o c:\temp\wcf.json
2. Open the file c:\temp\wcf.json and modify the timeout values as required (values are in milliseconds). The example below increases the timeouts to 60 seconds:
{
"Key": "WcfTimeout",
"Props": {
"WcfGeneralTimeout": "60000",
"WcfDataViewerTimeout": "60000"
},
"Data": null
}
3. Import the updated configuration to apply the new timeout values:
InsightCMConsole.exe importconfig -f c:\temp\wcf.json
4. Restart the NI InsightCM Service from Windows Services.
5. Force reload the InsightCM web client in the web browser to ensure the changes take effect.