Issue Details
I have connected my CMS device to the Network, when I test the connection from InsightCM web page, I receive the following error:
The device at XX.XX.XX.XX failed to connect to NI InsightCM Server at XX.XX.XX.XX on port 6343
To correct the server IP address and port, go to Options -> Server Settings -> Transceiver. If the address and port number are correct, ask a network administrator to ensure TCP communication between these addresses on port 6343 is allowed.
How can I solve this issue?
Solution
The most common cause of this issue is that your firewall is blocking one of these ports:
| Port | Type | Description | Details | |
|---|---|---|---|---|
| 82 | TCP (inbound) | HTTP Web Application |
|
|
| 482 | TCP (inbound) | HTTP Web Application | Only required if enabling connection to the web application via SSL. | |
| 5353 | UDP (inbound) | InsightCM Device Communication | Used to find devices on the server's subnet. Only affects the functionality of the "Browse" button when adding devices. | |
| 5672 | TCP (inbound) | InsightCM Internal Service Communication | Only necessary if using the SDK to communicate with the server form another device. | |
| 6343 | TCP (inbound) | InsightCM Device Web Service | Retrieves device information relating to hardware, system health, and connection. Also, sends commands, such as reboot, to the device. | |
| 8002 | TCP (outbound) | InsightCM Device Communication | Sends measurement and system data from a device to the server. | |
| 49580 | TCP (outbound) | InsightCM OPC Historian Communication | Needs to be opened in the firewall in order for the OPC server to communicate out. | |
| 3580 | TCP (outbound) |
|
Required. | |
| 80 | TCP (outbound) |
|
Required. |
If your IT department confirms that these ports are open, please contact Cutsforth Support.
Do you need more help?
Submit your questions or requests using the Support Ticket Submission form.