Issue Details
When a customer attempts to view a waveform by double‑clicking on a trend plot, the web application may open a blank white window in the top‑left corner of the screen. When this occurs, InsightCM becomes unresponsive and freezes. The application remains unusable until it is manually restarted.
Solution / Procedure
Resolution for Google Chrome
Follow these steps to reset the Chrome local profile, which resolves the issue causing the blank pop‑up window and application freeze.
- Export your bookmarks from Chrome.
Open Chrome, select the three dots in the upper‑right corner, go to Bookmarks → Bookmark manager, and select Export bookmarks. - Open File Explorer and navigate to:
C:\Users%USERNAME%\AppData\Local - Locate the Google folder and rename it to Google.old.
- Restart Chrome.
- Import your bookmarks.
Go to Bookmarks → Bookmark manager and select Import bookmarks.
Resolution for Microsoft Edge
Follow these steps to reset the Edge local profile.
- Export your favorites from Edge.
Open Microsoft Edge, select the three dots in the upper‑right corner, go to Favorites → Manage favorites, select Export favorites and save it. - Open File Explorer and navigate to:
C:\Users%USERNAME%\AppData\Local\Microsoft - Locate the Edge folder and rename it to Edge.old (make sure that Edge is closed and the Task Manager doesn't have any background task runing about Edge).
- Restart Microsoft Edge.
- Import your favorites.
Go to Favorites → Manage favorites and select Import favorites.
Do you need more help?
Submit your questions or requests using the Support Ticket Submission form.