Troubleshooting the Connection between the Server and a Device

Related Products:	EMMK-101, EMMK-102, EMMK-103
Related Documents:	ISCM-0380, ISCM-0385
Type:	Troubleshooting
Keywords/Labels:	device, server, connections
Summary:	Use this article to determine why the server and a device are not connecting and establish/restore the connection.

Determine why the server and a device are not connecting and establish/restore the connection.

The Test Connection dialog box checks common issues that prevent a device from connecting to the InsightCM Server and coming online.

Check for common issues by testing the connection between the server and the device.
1. Select the pull-down by Configuration » Devices.
2. Select Action menu » Connection » Test Connection.
(Optional) If the test results in All tests passed, you may need to deploy a supported application to the device before it will come online.

Note

The device may be formatted correctly, but not yet running a supported application.
1. Select the pull-down by Configuration » Devices.
2. Click the Software tab and select the device.
3. Click Update Application.

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